Request RMA

Contact us about a return material authorization.

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Request Return Material Authorization (RMA)

For RMA requests please contact customer service at

Phone: (860)295-6102
Email: moc.a1721751979tnavo1721751979n@puo1721751979rgeci1721751979vrest1721751979suc 1721751979

If an issue cannot be resolved based on hardware/software manuals and information provided by the website, contact a Novanta IMS representative.
Please have the following details available:

  • Nameplate (type, identification number, serial number, DOM,…)
  • Type of Error (e.g., LED flash code, error number, etc.)
  • Previous and current circumstances
  • Assumptions concerning the cause of the error

Also include this information if returning the product for inspection or repair.
Note: Units being returned for inspection or repair must be accompanied by a Return Material Authorization (RMA).

Please see below for contact information for Technical or applications support:

Phone: (860)295-6102
Email: moc.1721751979atnav1721751979on@hc1721751979ete 1721751979

When it comes to your form, fit and function requirements, don’t settle. Get precisely what you need working with us. We know motion.

Contact us with any questions about how we can help you with your motion application or for assistance with your IMS products.

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